McNeilus Rolls Out Refuse Service & Maintenance Video Library
Industry Leader Invests in Visual Learning to Help Train Technicians
Dodge Center, MN (March 23, 2020) – McNeilus Truck and Manufacturing, Inc., an Oshkosh Corporation (NYSE:OSK) company, is expanding its ability to educate and empower its customers with the launch of a service and maintenance video library, designed to help customers quickly and properly service their refuse collection vehicles. Known for its robust customer support, McNeilus recognizes the increased demand among consumers for visual learning tools and is rolling out several videos for the Atlantic Series Front Loader®, Zero Radius™ Automated Side Loader, Rear Loaders and Meridian™ Front Loader.
“With industry technician shortages and high turnover rates among maintenance staff, we recognized the importance of providing other service training options for our customers to provide a full understanding of all our vehicles. We made the decision to heavily invest in building out a service and maintenance video library,” said Jim McReynolds, vice president and general manager, customer support solutions at McNeilus. “The more knowledgeable our customers are about our vehicles, the more efficiently and effectively they’re able to service their vehicles. This means they are back up and running sooner.”
The videos, which are found in the media library on the McNeilusCompanies.com website, will help answer customers’ most common questions about McNeilus refuse vehicles and alleviate some of the strain caused by technician shortages, helping to ensure your McNeilus products are being serviced correctly.
Visitors to the library will see videos that address how to deal with various hydraulic issues and instructions on how to test and adjust for various functions, including but not limited to:
- Testing and adjusting the hydraulic overspeed control valve
- Testing and adjusting the main relief valve
- How to check low pressure standby if the hydraulic functions are not sufficiently responsive or are too responsive
- Testing the hydraulic pump and pressure compensator
The library complements McNeilus’ other service-focused support options including the Technical Support Hotline and the Service Technician Training program. The company will continue to expand its video offering based on common questions and customer demand to ensure the topics remain relevant to current customer needs.
For more information, visit https://www.mcneiluscompanies.com/refuse-videos/.
McNeilus Truck and Manufacturing, Inc., an Oshkosh Corporation [NYSE: OSK] company, is an industry leading manufacturer of refuse truck bodies. McNeilus is celebrating 50 years of strength, stability and industry-leading support. McNeilus produces a complete line of rear load, front load, and automated side load units to augment any refuse collection fleet. Each product line offers multiple models to fit customers’ specific needs. Through its compressed natural gas (CNG) program, McNeilus designs, installs and services CNG solutions for heavy duty fleets of all types. All supported by a comprehensive, factory direct sales and service network equipped with replacement parts to bring new life to your entire fleet. McNeilus is leading the way toward the next generation of vehicle solutions. For more information www.mcneiluscompanies.com.
About Oshkosh Corporation
At Oshkosh (NYSE: OSK), we make innovative, mission-critical equipment to help everyday heroes advance communities around the world. Headquartered in Wisconsin, Oshkosh Corporation employs more than 15,000 team members worldwide, all united behind a common cause: to make a difference in people’s lives. Oshkosh products can be found in more than 150 countries under the brands of JLG®, Pierce®, Oshkosh® Defense, McNeilus®, IMT®, Frontline™, Jerr-Dan®, Oshkosh® Airport Products, CON-E-CO® and London™. For more information, visit oshkoshcorp.com.
®, ™ All brand names referred to in this news release are trademarks of Oshkosh Corporation or its subsidiary companies.
This press release contains statements that the Company believes to be “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995. All statements other than statements of historical fact, including, without limitation, statements regarding our future financial position, business strategy, targets, projected sales, costs, earnings, capital expenditures, debt levels and cash flows, and plans and objectives of management for future operations, are forward-looking statements. When used in this Press Release, words such as “may,” “will,” “expect,” “intend,” “estimate,” “anticipate,” “believe,” “should,” “project” or “plan” or the negative thereof or variations thereon or similar terminology are generally intended to identify forward-looking statements. These forward-looking statements are not guarantees of future performance and are subject to risks, uncertainties, assumptions and other factors, some of which are beyond our control, which could cause actual results to differ materially from those expressed or implied by such forward-looking statements.
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